Dear Jerry

As you remember, I first contacted you in November of 2009 regarding getting my two very large dogs from North Carolina to Germany as I am in the Army Since I had to travel with a United ticket, and the fact they have winter cold temperature embargos, I just did not know what to do. Thanks to you, I saved over $2000.  Your advice that I could indeed take them, and myself on Lufthansa with my United ticket so long as it was a Lufthansa plane was a life saver. No one else even suggested this.  They all wanted me to ship as cargo saying this was the only way.  I spoke to at least a half dozen other pet shippers, most who offered 'discounts'...   What a joke!  With their very expensive consultation fees, and other gimmicks, a discount was like a slap in the face.   What a way to treat military families.....Honestly, I do NOT understand why a military family would waste their time with anyone other than you.  Guess that you just really care, what with your military service...... We are now fully situated at Kaiserslautern, which I understand was your old base.......

Many thanks, again
Lt Martha Swanson, U.S. Army

Dear Jerry
Recently I needed to have my dog shipped to me in Israel.  The dog was with my parents in New Jersey.  I knew nothing about the process.  I searched the internet and located a firm in New York City who claimed to treat my pet like Royalty!  They certainly did.  But treated me like crap....The price was unreal.  I had emailed some others but the "royalty treaters" was the only one who replyed.  Also, their name and ad kept coming up on all the various searches I made, so thought they would be responsible. I asked them if my parents could do the shipping.  They said, as their website states, "Please do NOT contact them for this type of information".  I should have taken this as a clue!  I went with them anyway.  What a disaster.  Only later, after finding your website, much too late to do me any good, did I find out they could have used Continental non-stop from Newark, or even Delta from JFK.  They used another, more expensive airline, with connections in Europe.  They never advised me of the options.  After this fiasco, I contacted IPATA to notify them of my displeasure.  IPATA advised me they could do nothing, and for me to simply notify the shipper.  I did with no luck....

I truly appreciate your efforts to notify the public of these situations.

signed: no name please

Dear Action Pet Express:
Three years ago we relocated from Dallas, TX, to Falls Church, VA. We had
two large dogs to relocate. We ended up using a so called 'third party
shipper' in Florida. We later discovered that the total charges were nearly
three times what was necessary.
Two months ago, we called you directly to assist on a relocation back to
Dallas. Everything went just as smooth, and at a fraction of the cost.
Sincerely,
Rob and Kathy Evers, Dallas, TX

Dear Jerry,
Thank you for being there for us Military families!
After checking with some firms who offered 'discounts', we settled on you.
Your total charges were much less than the 'discounters'
Our dog and cat are doing great in Ramstein, Germany
Sincerely,
Sgt Millie Campbell

Thank You APE (Action Pet Express)
I greatly appreciate all the time you spent with travel advice, without
charge or gripe, for our move from Atlanta to UAE.
Even though we were unable to use you directly, you saved us so much stress.
We will certainly recommend you to ALL State Department people.
Joan and Tom
UAE

Dear Action Pet Express:
I am a member of a Consumer Advice firm in Los Angeles.
Three months ago, we initiated an investigation of the top fifteen pet
shipping firms in the United States. Our choice of firms were taken from
the various web sites and a professional organization.
We considered such areas as: Time spent on phone, e-mail, answering our
questions—accuracy of response, etc.
We are happy to inform you that your firm scored a 97%; with the next firm
scoring 84%, and on and on.
We are sending a complete report to all firms.
Regards
Tom Reynolds
Santa Monica, CA

Dear Pet Express,
Thankyou for being honest as to advising the public that they do NOT need
to use a 'Known Shipper' for pet travel
Sincerely
Karen Murray
Boston, MA

Dear Jerry
I support your case 1000%     I have recently used one of the 3rd party shippers you have mentioned.  I was totally taken to the cleaners.Thanks for being so up front with the truth.   I think what IPATA did to you is MOST improper.  I shall soon contact their administrative office about this.
Sincerely
Rev Donald Murphy, Holy Mother of Mary Church, New York   

Dear Jerry and Action Pet Express

Regarding our conversation a few weeks ago.  I had called you to discuss your
concerns about 3rd party pet shippers etc.  And, that I so completely agree with you.
Again, it is indeed very amuzing the fact that  PetRelocation.com in Texas does NOT
seem to know the difference between Austria and Australia!!  Seems with all the money
they spend on their blog(?) and their very high prices, they should know the difference
I certainly hope more people will become aware of the high unnecessary costs involved
using 3rd party shippers.
Thanks again

Rene Carlson

NEW  ALERT

Here is the latest attempt to separate you from your money!

W. Woolf of Air Animal in Tampa, FL has formulated a new plan that would cost you from $2000 to $3000, or more, MORE than you would need to spend.

Mr. Woolf is now asserting, on his website, that he has an office in Frankfurt, Germany to especially assist our military families and others.  In fact he simply has a new arrangement with an existing pet shipper there and makes it seem that he has his own office.  He is now encouraging pet owners to call his German phone. 

He would then assume control of pet shipments to CONUS, and arrange for pickup and delivery at your final destination.  Where in fact, if you simply contact a pet shipper in any foreign country and deal with them directly, you will be MUCH better off. 

And, if you will simply contact a pet shipper yourself at the final destination for pickup and delivery, if indeed you so wish, you will also be mega bucks AHEAD.  Only if the final destination were the Tampa area, might it be profitable for you to use this type service.

This is another phony attempt by 3rd party pet shippers to make it seem desirable for pet owners to use a 3rd party shipper, rather than work direct with someone who will have hands on at the origin and/or final destination....  My advice:  DO NOT fall for this scheme.

Greetings  Action Pet Express
Wow.  You are so correct!!  I did not catch this until you alerted me......
ANIMALS AWAY  is so VERY  rude on their website.  Under FAQ
They say to not contact them for any info if you want to ship yourself....
And, they do NOT provide specific requirements to specific countries.  And, do NOT
provide flight info, etc     My God   What do they do for their very high prices?
I am sure glad there are alternatives to them!  By the way, thanks for the referral to
the other company in New York City.   They were great, and you saved me a bunch of money

Best Regards,   
Lori Langdorf    San Francisco