Dear Jerry and Action Pet Express.... July 27, 2014
We here at the employee relocation staff at IBM were most interested in your website. We did our own investigation of third party pet shippers. By following your recommendations, we find that we can indeed save our employees and our company serious money! And, can provide total overall better service as well. Many thanks for your efforts, and we wish you continued success .
Dear Jerry, and all others who should be using Action Pet Express........ 14 Jul 14
Three months ago we got orders for our new post (State Department) We were unaware of your service, so had made arrangements with another company in the D.C. area to ship our two dogs. Then, couple weeks ago an emergency situation came up and we had to make some changes in our plans. Late on a Friday afternoon of course. Tried calling the firm we had made arrangements with. Voice mail only. (They did get back to us on the following Monday afternoon. Sorry. Too late) we tried all other IPATA members in the area. Could not reach anyone. We then called Lufthansa Air Cargo and they highly recommended you. Don't know how we missed your website? Reached you right away and you took care of everything. And, turns out your shipping charges were about $1000 less than the firm we were going with. Thanks so much for the splended service. Your years of experience really helped us out....
We highly recommend you. Regards, Ivan and Jean Parsons
Jerry... July 7, 2014
I work for Exxon Mobil. In my position I do a great amount of travel and always take my standard Schnauzer with me. Have been doing this for quite sometime. My company usually uses one of the so called 3rd party shippers you mention.. I recently came across your site and have used your advice twice now. I am trying to get my company to use you exclusevly As you mention, the 3rd party shippers are nothing but rip offs. I totally agree with your assesment.... I usually take my dog as excess baggage. Not once did the 3rd party shippers ever mention or suggest excess baggage. They always push cargo so they can make a mint. Only you have ever suggested excess baggage. You, and Action Pet Express, are by far the most honest of the professional pet shippers. I should say that you are the ONLY professional pet shipper. Thanks for being there for us....
Ron F. Houston, TX
Dear Jerry June 28, 2014
Wow. We just about got caught up in the Big Bang Pet Spam in Los Angeles. Just got this in time....Thanks so much for your updates... For those who might not know, they should read your spam page, ALL the way. It's too long a story to tell, but you probably saved us several thousand dollars. Your advice on getting ours dogs to Okinawa really helped....
Sure can tell that you are a veteran, and still really care about military families. Happy Tails and their phony military discounts and really contempt for the military with what they say, should be closed down.... When they say they really appreciate what we are doing, then turn around with such huge fees.... And, the info they provided was for the most part totally incorrect. That is what info we could get out of them without paying a horrible consultation fee....
Keep up the great work....
Major Robert Lane, U.S.Airforce
Dear Actionpetexpress 18 Jun 2014
Our two dogs arrived sound and safe here in Abu Dhabi. Your recommendation to ship to you from San Antonio on United, then further shipping on Lufthansa worked out just great. Really was a sound suggestion. Both for their care along the way, and the huge amount of money we saved over using Pet Relocation in Austin, TX. They just did not have a clue. As you so aptly said, they are just after as much money as quickly as possible. They really do not have the welfare of the pet owner at heart.
It's true that most pet shippers can do all the proper work and put together the necessary services. There are a few failures along the way... The bottom line really is price.
If one company can do all the necessary flight arrangements and put together the necessary logistics for:
$300; another $1000; and another for $4000 (PetRelo); why, spend the larger sums? After reading several websites, for the most part, it is total baloney and super hype... You did a splended job and we are in a position to spread the word...
Sincerely, Beth Blume
Jerry and Action Pet Express June 10, 2014
Last month we moved from San Francisco to South Africa. We had three small dogs to go with us. We started our search for info three months ago. Came accross the IPATA website. We contacted four different firms in the Bay Area, as well as some others that turned out to be 3rd party shippers that you so correctly point out to be total rip offs..
The cheapest price we got in the Bay Area was nearly $5000 The third party shippers were closer to $7000 There just had to be a better way. And, there was...Thankyou. We found your site. Thanks to you, our total shipping charges were less than $2000 total airfare. We did not need door to airport service at SFO though everyone urged us to do this..
We shipped to you on United and you further shipped on South African Airlines. They were a fraction of Lufthansa or KLM You showed us how to save mega bucks on the lab work we needed, as well. You also recommended a firm in South Africa, but urged us to contact some others so we would be most satisfied. Your recommendation turned out to be the best anyway. Thanks again for being out there for us....
Ken and Marie Connors now in ZA
Dear Action Pet Express June 4, 2014
Recently we shipped our two dogs to Australia. Since we lived in Minneapolis, we just did not know what to do. We almost went with Pet Relocation in Austin, TX Their total line of hype almost had us confinced they were the ones to use. Thankfully we came across your website and your recomendation of Jet Pets in Los Angeles. (Definitely do NOT use Jet-A-Pet. Wow, so expensive and not sharp with the proper info) Usinging Jet Pets, we saved about $3000 over PetRelo. Thanks for your on going assistance.
Regards, Ralph and June Jensen
Jerry 27 May 2014
Thankyou for your splended service to get our 3 large dogs from Fort Bragg, NC to Frankfurt, Germany
I first came across PCS pet shipping in Chapel Hill, NC Being a veteran I thought they would really treat us well. Not so.... They have some huge 'pet relocation fees' that they really can not justify. They offer a small military discount. Big deal.... Speaking with them I was NOT impressed. Lack of good knowledge, etc. I then came across your site. You do not have these pet relocation fees.
I was very impressed speaking with you. Your total charges to drive down to Ft Bragg and take dogs to Lufthansa was a fraction of what PCS wanted to charge. I assure you your good works is being spread around Ft Bragg
Thanks so much for taking such good care of us military
Robert Livingston Major, U.S. Army
Dear Jerry May 14, 2014
I am also employed by a Fortune 500 company. In the last 10 years we have had to relocate four times. Each time with two large dogs. We still have them. The first three times we were refered to one of your 3rd party shippers. Each time was a disaster. Could not reach them on a weekend, or in the evening. The service was zero.... Each time I complained to our relocation people so they kept refering to some other 3rd party shipper. Finally, this last move, six months ago, I found you. Thank God... You were great. Saved us, and our company several thousands of dollars. Such nonsense these others try to put over on us pet owners.... Not you.
Sincerely, Richard Crawford, Dallas, TX
Dear Jerry, and staff at Action Pet Express April 27, 2014
I am employed with Chevron Corporation, a Fortune 500 company. Last month my family and I were transfered from Richmond, California to Poland. Our relocation department turned us to one of the 3rd party pet shippers you mention on your website as we have three small dogs in our family. Had a very nice visit with their agent. They only suggested door to door service, and with all the trimings would come to only a little over $6000 I thought to myself, there must be a better way. I searched the internet and found you. With your advice, I saved my company over $5000. Yes.... Since we were flying Lufthansa from San Francisco via Frankfurt to Warsaw, you advised taking the dogs as excess baggage all the way. I had no problem securing the health papers and shipping kennels. Fantastic...I so advised our relocation service of your company, so you should be hearing more from Chevron. Thanks so much for all your help....
Sincerely, Rob and family (no last name please)
Dear Jerry, and to ALL potential pet owners shipping their pets......... 15 April 2014
Today is tax day..... What a day to come across your website... I especially zeroed in on your page 22 regarding Memorial Day. I researched all you had to say about how pet relocation in Austin, TX ( I can not put their name in small enough letters) abused their right to call themselves Americans. How these self-righteous hypocrites could make such comments about Memorial Day, and never apologize, is beyond all comprehension.... I am a retired Army officer. I lost my father and a brother while on active duty. I call on ALL patriotic Americans to totally boycott these rascals in Austin, TX for their un-American attitude...
To wish anyone a happy memorial day is unbelievable...
Best Regards, Tony Anderson, Col. U.S.Army (ret) Chicago, IL
Dear Jerry and staff at Action Pet Express April 12, 2014
I came across your website resently and just could not believe the accusations you were making about other pet shippers. One way to find out. I made up a scenario of a pet shipment, then contacted 15 IPATA pet shippers, including all that you have mentioned as 3rd party shippers. I also contacted you, anonymously..... I could NOT believe the results. You were 100 % correct. I received complete information from you only. And, the prices....... You were so much less expensive. And, what I really like about you.... If the shipment was not in your area, you did NOT try to grab it like all the others.... You really showed the best way to handle a pet shipment. I tried on a weekend to contact the others with NO luck. You were available.... Great
Thankyou for your service to our country....
Sincerely, Ann Marie Kensington New York City
Jerry March 30, 2014
We should have listened to you! We used a third party shipper. Dog was picked up from us on March 5, and was to be shipped on Sat March 8 We had a family emergency come up early on March 7. We tried many times to reach the pet shipper with no luck. Needed to postpone the shipment. We tried all weekend, No luck. Finally late Monday morning we received a phone call with all kinds of excuses... Dog shipment did go thru, and things did work out. But NOT to our satisfaction. Next time it will be with you. Your 24 hour availability can not be beat.
Regards, Lewis Kittleson, Los Angeles, CA
Dear Action Pet Express 27 Mar 14
Recently we PCS'd from Korea to Detroit. Had a big dog to get back to CONUS. We were on the military flight and they had no room for the dog. We searched the internet, and finally agreed to use a pet shipper in USA to set this up. Yes, it was a firm that is on your 'Do NOT use' list..... Did not know it at the time. They set things up with a firm in Korea and the dog was on its way. The firm in Korea never mentioned that we could have contacted them in the first place, thus saving ourselves over $2000. What a disaster. Did not find your website until we were home and wanted to follow up. I so encourage EVERYONE to follow your advice. Contact a pet shipper directly at point of departure. You will save sooo much money. This firm we used in USA, an IPATA member, really screwed things up. They should NOT be in business. All they would say to us was that they were sorry and offered a 10% discount next time we needed to ship the dog..... That of course will be the day pigs fly....
Thankyou for trying to help us military people. Jerry, you are the greatest.....
Malcom and Lynn Meyers Detroit, MI
Dear Jerry March 10, 2014
Recently I needed to have two dogs shipped to me in New York City from England.. I did not know how to go about it. After searching the internet, I found IPATA... (what a disaster they are!) I called several pet shippers in the NY and NJ area. Every single one said they could take care of everything, and for me to provide some information and then sit back and relax. Every estimate seemed very expensive. Then I stumbled across several 3rd party pet shippers in other parts of the country. Their estimates were even more. Every one of these rip offs told me I would need to use their U.S. service to do this. This is a total lie... Then I found your site. You were the ONLY upfront and honest of all the pet shippers. Only you explained why, thanks to TSA, that a pet shipper in UK would be required. You then directed me to a list of several pet shippers in UK, and suggested I deal with them directly. I then found one and everything worked out great. These pet shippers in UK are the very same people the U.S. pet shippers would need to use, but the fact that I dealt with them directly, saved me from $2000 to $5000. I arranged my own pickup at JFK and saved many dollars here as well. Thanks for being so honest. Please accept this Big Hug by email. And! You never charged me one cent for all your assistance....
Sincerely, Mary Louis Lansing, NYC
Open Letter to: Pet Relocation in TX; Air Animal in Tampa; Animal Land in Atlanta; and All other expensive third party pet shippers
Feb 12, 2014
Love all your cutesy pet pictures on your websites. I dare you to put a picture of the mega green back dollars you charge for doing nothing special.... I've used Action Pet Express several times and they are excellent. Why pay you super high fees for the very same thing Jerry does at a much more affordable charge?
Sincerely, Clara Bowman Washington DC
Dear Jerry January 14, 2014
Wanted to let you know that I have safely arrived in Dubai, UAE and that my two kitties are safely here as well. Just to let your readers know....You helped me with all veterinary paperwork, etc as well as advising as to boarding for a few days since the cats had to travel as cargo only. Your total charges, including the cargo charges on Lufthansa airlines came to just under $1000...... NOW, get this.... A fellow co-worker arrived here about the same time as I, though from another city. She arranged with one of the 3rd party pet shippers you note on your site. She had only one small cat to ship. She paid: NEARLY $4000 dollars for their service. Totally unreal what is going on. Just keep up the great job you are doing....
My very best to you.... Sally Vike
Dear Action Pet Express December 28, 2013
I want to point out some of the serious dangers of using a dis-interested 3rd party shipper....(interested ONLY in make BIG bucks and NOT doing the job correctly....
Recently we moved from Los Angeles to Belgium. We fell for the 3rd party shell game..... We used a pet shipper in another state to work things out.. Big mistake.... The courier they used in Los Angeles wanted to use a veterinarian of their choice rather than our own. So, I caved in. I doubt if their vet did any kind of exam...? When our dog arrived in Belgium, he was quite ill. We took him to a local vet who found a serious tumor. Luckly, we were able to save our beloved dog. Had the exam been done by our own vet in Los Angeles, I am sure this would have been found at that time.... There is no question that the 3rd party pet shipper wants to do everything the cheapest way so they can make the most dollars. We contacted the pet shipper in USA and the best they could, or would, offer is that they are sorry...... Would take NO responsibility of the vet their contacts use..... We also discovered that they indeed inflated the price of the pickup courier in LA....
My advice is, just as Jerry says: Contact a pet shipper at your end, one who will have hands on and take full responsibility of all ervices provided. Your total cost will be much less; and, your pet will be much better taken care of
Sincerely, Rose Browne
Dear Jerry, and staff at Action Pet Express 18 Dec 2013
I want to let your readers in on what happened to us this past June. We are Gov't employees and had to pcs to South Africa. Had two dogs and two cats to move with us. We had heard of IPATA before so looked up their agents in D.C. area as we were living in Fairfax, VA at the time. Spoke with: Animailers, Club Pet and Capital Pet Movers. Sorry. We were not impressed with any of these. Also contacted some 3rd party pet shippers elsewhere. Same story. Then a fellow State Dept friend recommended you. You were the ONLY one to advise us that we would save much money by having Ft Sam Houston do the lab work for the dogs. Also, only you suggested using South African Airways over KLM and Lufthansa. Following your suggestions on these two matters alone saved us nearly $4000 Of course we had you do the delivery to Dulles as well.... I certainly recommend that others do take the time to read your very informative website.
We highly recommend using Action Pet Express.
Regards, Sally Conger
Jerry 4 Nov 13
This past September, while based at Ft Campbell, KY I received orders to Germany. With our family, we include 2 large dogs. We searched the internet for pet shippers. Contacted several. The closest were in Nashville, TN and Lexington, KY Neither seemed to have a clue, and were very expensive. We decided on one in Atlanta. What a major mistake this was. Their door to door service was just what you said it would be. A BIG rip off. Still do not know who they used to pickup at Ft Campbell. Big secret on their part. We do know who delivered in Germany. Checked them out later and found we could have, and should have done as you say, contracted wtih them directly. We paid the firm in Atlanta 3 times what the price would have been had we contacted the German firm directly.
The Atlanta firm did NOT carefully figure what we needed while on the phone or by email. When the rather rude pickup service arrived at our house they said they thought the kennels were not big enough. Later, we had a phone call from Atlanta airport saying we had to upgrade our kennels. All in all, we would have saved over $2000 had we listened to you. Keep up the good work. It is catching on as we have advised many other troops as to how to approach this situation. You'd better add a couple vans to your fleet!!
Best Regards, Tim Wilson Major U.S. Army
Dear Action Pet Express October 10, 2013
I too am a reader of the b.s. blog put out by Pet Relocation, in Texas. So much baloney.... Same phony scenarios.... 'Please read our country requirements. Please fill out our "free" quotation form. Please let us provide our wonderful door to door services.' I filled out their form once and they pestered me for a month begging me to use them... They kept lowering their charges.... NO way.... I so much prefer your approach. You put us into contact with shippers in the country of destination and they provide much better entry info, etc. And, these shippers also belong to IPATA. Seems you do much more for the 'little' guy pet shipper than do the 3rd party shippers who want to do everything themselves, and at a MUCH higher price...
Yes, I can see why Walter Woolf, Kevin O'Brien and others wanted you disposed of..... But, you have certainly proved them wrong.... Keep up the excellent work... The true and honest word you are spreading is paying off....
Luv, Karen Roberts Frequent Pet Shipper Chicago, IL
Dear Jerry and his potenial clients..... October 4, 2013
We breed Dobermans and are located in the San Francisco area. We ship many dogs overseas. We have used Jerry and Action Pet Express several times. It is actually cheaper to ship dogs to him at Dulles and have him further ship on Lufthansa from Dulles, than to use one of the very expensive pet shippers in SFO area. We easily save over a $1000 and the dogs receive a nice break in the journey at Dulles. We use United overnight from SFO to IAD. We strongly recommend you contact Action Pet Express for their suggestions.... They have been a real life saver (AND, money saver)!!
Sincerely, Sam and Linda Williamson Marin County, CA
Dear Jerry 14 September 2013
As you know, I am an active member of IPATA, in good standing, located in Hong Kong... I want to reach out to your readers and potential clients.... I have worked with you many times and find you and your company beyond reproach. I have always found you very honest and truly an asset to the pet shipping industry... I totally feel that what IPATA did to you was completely wrong and distastful...
I totally agreee with your comments about the 'movers' and 'shakers' who seem to run IPATA for their greedy selves... I have long ago stopped working with all those you have mentioned on your website.... Your comments about 3rd party pet shippers are 110% correct.... The reason I stay within IPATA is that the vast majority of members are honest and do a very fine job... And, I wish to remain connected to them. Hang in there. Better days are coming.... Just around the corner, I guarantee..
I do urge those who read your site, and contact you, to stay with you best they can. They will receive the best care by following your suggestions....
I must remain 'unknown' for obvious reasons....
Your IPATA friend in Hong Kong.....
Dear Jerry 27 Aug 2013
Recently we moved some family pets from Washington, DC to Germany as part of our PCS move. I spoke to you several times and was most comfortable to use Action Pet Express. Then, a busy body friend of ours urged us to use someone else in DC area. We spoke to them. They were more expensive than you and seemed to NOT be very military friendly. They so knocked you and your company, we felt that we must change from you and use them. Oh BOY, what a mistake. They so messed up the entire move. Did not give us correct entry requirements for EU. Did not show up in time for pickup that the airline reservation had to be changed. As I re-read your website more carefully, I can see that every thing you say is so very true. I have advised our 'friend' to NEVER recommend the firm they did, and to refer to you ONLY. I am so sorry that we did not follow thru with you. We are indeed spreading the good word about your services
Sincerely, Rodger...... Col USAF Germany
Jerry August 15, 2013
Thankyou so much for your great service in transporting our 4 large dogs by road from Lexinton, KY to Philadelphia. Our relocation company had recommended Pet Relocation in Austin, TX After speaking with them we knew it would be a BIG mistake to go further with them. Their costs were so far out of line. Also spoke to some others including one right here in Lexington. What a God send when we found you. Splended service! You should be hearing much more from our relocation company....
Very Best Regards, Nanci Johanson now in Philly......
Dear Jerry August 04, 2013
I have recently read your website very carefully. Much there. Does seem a bit busy, but really worth the time it takes....
I would like to draw special attention to your page 18 re: IPATA I encourage others to read this entire page very carefully. It is interesting that on the IPATA website on their History of IPATA that they do continue to state that IPATA first formed when the mysterious six (6) wisepersons suddenly arrived at the stable (hotel) in Chicago. They only mention Mrs Woolf, and NOT the others who showed up ! Your site indeed is much more truthful as you lay out what really happened BEFORE the immaculate conception in Chicago.
I took the trouble to actually contact some others and found your account of what really happened that led to the formation of IPATA..It is sad that IPATA can NOT bring themselves around to state the TRUTH...
When one contacts various IPATA members as to complicated pet moves, and gets the various bits of mis-information, it is easy to see that IPATA is really in a state of mass confusion, and most pet shippers that belong really have NO business doing what they say they can do....
Sincerely, Ryan Simpson retired U.S.Army
Jerry July 15, 2013
I too have been, and continue to be, VERY concerned about the pet scams going on. Your efforts in this regard are commendable! I do not understand why IPATA does NOTHING to warn the public as to this horrible situation... Their little blurb on their website does nothing.. Recently, I called the new president elect of IPATA at:
Capital Pet Movers, formerly, Shady Springs Pet Relocation in Woodbine, MD Don't know who I spoke with. All I know is it was a VERY rude woman... She would not listen to my complaint or concerns. I wanted to leave a message for the new President, and she hung up on me... I do have some more ideas and will contact you privately. Perhaps together, we can get some message out to the public.
Keep up the VERY fine work you are doing...
Sincerely, Kim Iverson Bethesda, MD
Dear Jerry 2 Jul 2013
Recently I was scammed by these criminals in Cameroon... Thanks to you I was able to keep this to a minimum. I took your advice and contacted the 'kind' folks at IPATA. Was totally blown off by all of them. Thanks for your efforts to try to curb these scammers
Regards, Dean Collier Denver, CO
Attn: Jerry and Action Pet Express 23 Jun 13
I am attached to the U.S. State Department. Recently was posted from Washington DC to South Africa ZA. We had two large dogs and two cats It was unreal the false information we were getting from other pet shippers. Many of whom appear on your website !! Just as you say, to become a member of IPATA does NOT seem to require any knowledge of the pet shipping industry... We were told so many different stories. The office of the new president of IPATA, Capitol Pet Shippers were the worse.. We had to fly KLM and knew the pets must fly as cargo. Only you suggested using SAA South African Airways. We saved over a $1000 just using SAA. And, you were the only one to point out that using the labs at Ft Sam Houston would also save us mega dollars. And, your recommendation of using Menlyn Kennels in ZA was great. Julius and his family were terrific.... I assure you: The WORD has been spread about your splendid efforts.
Very Best Regards, Ian McDonald
Dear Action Pet Express 21 June 2013
As you know, we recently PCS'd from Fort Bragg, NC to Germany We had two large dogs to take and could not ship them from RDU My family and I want to thankyou so much for your fine care and expertese with this. We had contacted several pet shippers including a military veteran shipper in NC No one had the handle on this that you had. Plus, your charges were so much less. I do NOT know why any Veteran, or anyone else, would ever want to use anyone else. You drove down to pickup and ship from Dulles on Lufthansa. Your dedication to details and knowledge is most appreciated.
Todd Sprague Sgt U.S. Army
Dear Jerry and Action Pet Express June 21, 2013
Four years ago we used Pet Relocation in Austin, TX to assist us with a pet move.... NEVER AGAIN So VERY expensive. We saw NO way that they did anything extra that would warrent the very heavy expense. Yes. Their door to door service charges were very highly INFLATED! A few months ago we needed to move again. After contacting several other pet shippers, we settled on you. You were MOST professional, understanding and accommodating. AND.... the MOST knowledgeable of ALL the others. And, at a fraction of the charges of all others. I mean....FRACTION of the charges.......
It is sad that so many relocation companies, moving companies and others do continue to refer to these 3rd party pet shippers. I know there are serious kickbacks from the pet shippers... This in itself accounts much for the total expensive charges of these shippers..... As soon as the caller tells the pet shipper that "our company will pay for this" the pet shippers ears stand up.... Oh boy, another sucker, they say to themselves.....
Well. We were MOST pleased with the service of Action Pet Express.....
Sincerely, Pete and Wanda M...... Microsoft associate, Seattle, WA
Jerry June 20, 2013
Thankyou for adding the new Pet Travel Store scam page to your website. I was about to purchase some forms from them, then found your site. You just saved me some hard earned money. I called Pet Travel Store to discuss this scam and what their feedback might be. They now say that these forms are only meant to be 'helpful'. The public can spend much money to find 'helpful' material, that they can also find for FREE !! It comes as NO surprise that IPATA will do NOTHING.... They just hope the public will not figure this whole larger scam of things out !! Please do NOT stop your attempt to help pet owners... Thank God for you...... I so encourage others to completely read your site...
Best Regards LaMar King, San Jose, CA
Dear Jerry June 12, 2013
The DOOR to DOOR service offered SUCKS....
Just have to add my 2 cents worth. You are sooo correct. Prospective pet shippers (pet owners) are so well advised to contact professional pet shippers at either end of their move DIRECTLY, rather than have a 3rd party shipper do it. We saved over a thousand dollars recently just on this part of the move. We found you and took your advice seriously... I don't want to single out anyone in particular. You have covered this well on your site. But, we did contact ALL the well known 3rd party shippers first, so when we contacted pet shippers at both ends, we had a good idea what to ask about and digest.... It is TRUE.. 3rd party shippers DO inflate the prices from the actual people they will use at both ends. HUGE inflation..... IPATA members might not like you but we people who have to pay the bills certainly DO like you
Best of Luck, Frank Kiley and family Boston to Los Angels
Action Pet Express June 9, 2013
Last month my family and I relocated from NYC to Los Angeles. We had 3 large dogs and 2 cats to go with us. We found the IPATA website and went to work. First, contacted (tried to) all pet shippers in NYC area. Three failed to ever get back to us. Everyone else seemed to be quite fair and knowledgeable. Then we also contacted several who turned out to be 3rd party shippers (middlemen). Yes, their prices were MUCH higher. We settled on one of the 3rd party people. One that is mentioned many times on your site..... This was NOT a good decision for us...
They attempted to avoid itemization, but finally came around. Why did we go with them? Good question? Why? We are still asking the same question.....Good salesmanship.... They made it sound like the way to do things.... We just fell for their crap.... We needed pets picked up before we left, sent to LAX, then to be boarded there for three days before delivery. Day of pickup from us. Scroungy, extremly obese person showed up, reaking of smoke. Turned out to be a courier service, NOT even a pet shipper. He was huffing and puffing so much, we had to put pets into his van.... Not a good introduction to this 'highly' rated pet relocation service... This company never once contacted us for tracking of our pets even though this was one of their selling points... When we got to Los Angeles we wanted to know status of pet family. We were never given the name of the people picking them up at LAX, so we never did contact them. We tried the 3rd party shipper. Was a long weekend, and they never responded for three days.... Finally day of delivery rolled around and pets were delivered in very good shape. This was done by a pet shipper in Los Angeles. We later contacted this company to find out what their pickup charge at LAX, boarding, and delivery would have been had we contacted them directly ourselves. Several hundred dollars LESS than the 3rd party shipper quoted..... Way too late, this time, to contact you. I totally concur with your recommendations..... AVOID 3RD PARTY PET SHIPPERS AT ALL COST..... Please listen to what Jerry has to say
We would have clearly saved over $3000 doing it the way Jerry suggests. And, we would have known exactly who was in charge of our pets at ALL points..... Yes. We did file a complaint with the 3rd party shipper who fleeced us in the first place. They said they were sorry and offered us a 10% discount next time we moved. We told them where to put their discount !!!
Sincerely, Grant Leichman and family Santa Monica, CA
Dear Action Express 05 June 2013
Thank God for your SCAM info page.... We almost fell victim to Pet Travel Store and their Huge scam of selling worthless pet passports, and other forms. We almost spent nearly $100 on forms we later found, thanks to you, to be ALL free from the right sources.... As you say, they have a neat little flimflam business going.... They also operate a Pet Shipping service. What a scam this is. On their website they say they are:
Recommended by the USDA; Department of State, military, and others. This is ALL a total lie.... Yes, another Ripoff.
It is understood why IPATA people do NOT like you... You are exposing them for what they really are....
Keep up the fine work
Art and Linda Phillips, Las Vegas, NV
Dear Jerry June 4, 2013
We are a large dog breeder near Chicago. We have received several orders for the Caribbean and South American areas. We contacted several U.S. carriers and found nothing but problems shipping due to temperature, and other restrictions. We also contacted several IPATA pet shippers and they were of NO help. Then we found YOU.... Thankyou. Only you suggested using Amerijet, cargo only carrier from Miami.... With the help of your contact in Miami, we are now fully in business !!! NO ipata person suggested this. They had their own ways which ended up being VERY outragious in prices.... As you say, and I fully agree with you, MOST IPATA members seem to be quite unprepared to be pet shippers. And, seem to have making money for themselves being most important. The pet owner be screwed.... Sorry. So blunt; yet, so TRUE
Best Regards, Ben Connely, Greater Chicago
Action Pet Express May 30, 2013
I am responding to Linda's email. I also have had many such experiences. I am a breeder and show person living in Southern California. We ship pets ALL the time; also having many shipped into us. There is NOT one pet shipper in LAX area that I would give a plug nickel for. NONE Over the years often need to contact someone at night or on a weekend. NO CAN DO !! I have spoken with Jerry at Action Pet Express. Even though he is 3000 miles away, he has been of such mighty help so many times.... For my money, I would NOT give a dime for ALL the IPATA pet shippers in the USA... Some foreign ones have come thru. My recommendation is to contact Action Pet Express at ALL times for advice and experienced knowledge.... 100%........ And, he is a Veteran !!!
Lou Collins San Fernando Valley, CA U.S. Army (ret)
Dear Jerry May 28, 2013
THANKYOU SO MUCH for being there for us devoted pet owners. This past Friday, May 24, an urgent need came up to make travel plans for myself and two dogs. I live in Denver. I jumped on the internet and sent emails to several 'professional' pet shippers (?) on Friday afternoon. These included: Air Animal in Tampa; Pet Relocation in Texas; Happy Tails in Tucson; Animals Away; and several others. The very first reply did NOT arrive until late on Tuesday. Saturday morning I came upon your website and sent you an email. Heard back from you within 10 minutes....... Thank God for you. Don't these other firms care at all about peoples loved pets? You say your are available 24 hrs every day, and YOU ARE !! Thanks for seeing me thru this most difficult situation..... Yes, this was Memorial Day weekend, but pet travel emergencies can come up anytime
Yes, I also tried calling these above horrible people and got voice mails saying they would return the call asap... Not soon enough for my needs. You did. Thanks again......
LISTEN UP PET OWNERS and PROSPECTIVE SHIPPERS
This past February I decided to move to England. Now, I had to make arrangements for my two terriors as well. Where to start. I stumbled upon IPATA . What an awful exerience that was. I got quotes of from $2700 to $5600, Pet Relocation in Austin, TX being the MOST expensive... Every single person I spoke with said the dogs MUST travel ONLY as cargo from USA to UK... Also, ALL said I MUST use an IPATA pet travel agent. Both of these statements turned out to be TOTAL lies.... Spoke with some airlines as well. Two major airlines suggested I contact Action Pet Express. What a fine exerience this was speaking with Jerry. He advised that if I were going directly to UK from USA, yes, the dogs would need to travel as cargo, only. But here is the difference. Since I was also going to England, why not take the dogs as excess baggage via the continent ? Yes. Why not? I did indeed go this way on KLM to Amsterdam then by ferry to England. This, in itself, saved me a couple thousand dollars. What fun. Worked so well. And as I discovered, at NO time did I ever need to use an IPATA screwball.... After my plans were all set, I had some time on my hands. Called some of these other pet shippers back, and they ALL said, NO I could not do it this way. Had to be as cargo only. Well, they were wrong....
I also took time to call IPATA headquarters and asked why they continue to refuse membership to the one honest pet shipper out there, and they nearly had a heart attack.....
I was able to do the whole thing myself as far as KLM was concerned so there was NO charge from Jerry and Action Pet Exp.
My advice is to NOT pay the huge prices of these IPATA pet shippers as you are paying for: lies, lack of service and inaptitude.
Ralph Cambridge 16 May 2013
Thanks so much...... Daniel Lennon, now in San Diego May 3, 2013
Dear Action Pet Express 29 Apr 13
Thankyou so much for advising who the greedy pet shippers are who transport defenseless
helpless animals to the experimental labs....... I had made arrangements with a large pet shipping company. Then came across your site and found their name listed. I immediately cancelled with them. Turned out you were able to help me and saved me mega bucks as well
I can not say enough good things about how you made all arrangements and followed thru with ALL details.
Most Sincerely, Kathy Monroe Santa Fe, NM
Dear Jerry April 24, 2013
I so want to get this to you and onto your webpage... Earlier this month I arrived at Dulles from Amsterdam with my four cats, in tow, as excess baggage; and you helped me with delivery to southern Virginia. Thankyou SO much.... You saved me several thousands of dollars....
When I was re-searching this, while still in Netherlands, I contacted all the IPATA members there, as well as several in USA, including Pet Relo in Texas.... All provided VERY high cargo charges. Not a single one suggested I bring as excess baggage, which is of course, much cheaper. Only when I finally came across your site and contated you, and you urged me to do this as ex bag. You were so helpfull with ALL details and handling.
You are so correct: Many IPATA members are so very greedy and do NOT provide as much information as they should or could.
Most Sincerely, Kim Browne Richmond, VA
Dear ALL Pet Owners 19 Apr 2013
Recently, we had Action Pet Express, ship our two dogs and two cats from Dulles airport in Washington DC to South Africa. We had been referred to IPATA Pet Shippers as a good place to begin. I might say, this is a good place to NEVER go to !! Really many ripoffs outhere to take BAD care of you.....
Having contacted all the IPATA people in D.C. area, including Philadelphia and Newark, and some others, we almost gave up taking our pets due to the VERY expensive nature of this move. We also contacted several pet shippers in ZA, and three of them, even though they also belonged to IPATA, recommended we contact Action Pet Express as being the most honest and fair pet shipper in the area....
Only Jerry advised us to use Ft Sam Houston to do the lab work necessary for our dogs. This alone saved us several hundred dollars. He also is the only one to advise using South African Airlines. This also saved us over two thousand dollars over using Lufthansa or KLM. Both are very fine airlines, but in this case, much more expensive than SAA
I would highly recommend everyone contact Action Pet Express in their search for an excellent pet shipping option, worldwide.....
Thankyou, so very much Jerry.....
Monty Wilson, now in Durbin, ZA
Dear Action Pet Express March 20, 2013
Recently we made arrangements to have our very large dog shipped from Germany to our new home in Reno, Nevada. Yes. We did make a HUGE mistake and hired Pet Relocation in Austin, TX...... They did their job fine. However, the expense was out of this world. As you say, they had to contact a pet shipper in Frankfurt. Also, another one in San Francisco to deliver to us by road. After all was said and done, we did contact each shipper directly and found out, like you say, had we contacted them directly in the beginning, we would have saved nearly $5000..... Yes. $5000 savings..... Pet Relocation did absolutely NOTHING that we could not have done ourselves, with the help of the pet shippers at both ends who had to be used anyway.... We were referred to PetRelo by a moving company, and our employer. No doubt a huge kickback was sent to the moving company....
Please no name as I do NOT want my boss to get mad at me......
Dear Jerry and Action Pet Express 14 Mar 13
I just want to pass on to your readers how very correct you are in your comments about:
Pet Relocation in Austin, Texas. Does seem they are just too BIG to really be able to follow thru, especially when problems arise. This past January we contracted with them to move two dogs and two cats from New York City to Jakarta. Why we did not listen to you and contact shippers at both ends I will never know. I do know that we would NEVER use them again.. Some problems developed late on Friday with the airline. We placed several phone calls and emails to our 'special and dedicated' agent at Pet Relo. (What a bunch of crap this was) Never heard back until later on Monday. By that time, we ourselves had things worked out. Pets were all safe, NO thanks to Pet Relocation... And, of course, this all cost us a fortune over what we would have paid had we listened to you and dealt with the pet shippers at both ends ourselves. There is absolutely NO good reason to use a middleman, just as you say.....
Best Regards R.C.K.
Dear Jerry 27 Feb 2013
Today I received my daily comic page, aka PetRelocation.com Blog from Austin, Tx. Jaime (if indeed there is a real person) inquired as to shipping her Lab to Nairobi. PetRelo recommended using KLM. When we were planning our own trip to NBO several months ago, we had contacted PetRelo. They wanted over $5000 to ship our medium size dog in a #300 intermediate kennel. They never did fully itemize the charges. We contacted you and you shipped to us using Lufthansa. Their total charges from D.C. to NBO was just under $1000 Then your charges were around $600 as you had to make several trips to the vet with Maxie. And, you fully itemized everything. We knew at the time that PetRelo did NOT have an office in D.C. area and that they would need to hire someone here. They refused to tell us who they would use, so we had no one to communicate with on the local scene. Why any pet owner would use such a service is beyond me....
You are so correct in your opinion of 3rd party shippers. Total waste of vast amounts of money. There is NOTHING they could do that you could not do. And, at so much less cost of the 3rd party pet shipper....
Please... No name due to sensitive nature of our work.....
Dear Jerry and Action Pet Express 26 February 2013
This past September while still in Southern California I did considerable research into getting our three large dogs from Los Angeles to Germany because our family was pcsing there in the Army, and could not take them with us. We were led to IPATA. What a mistake! Contacted ALL the pet shippers in LAX area, and several others nationwide. Just could NOT believe the high prices, and, general lack of knowledge... Then, by the Grace of God, came across your website.... You literally saved us from $3000 to $7000 based on the estimates from the other shippers.... No one else told us we could arrange ourselves. You did the booking on Lufthansa, and never charged us a dime..... Our family was able to take the dogs to Lufthansa Cargo and ship to us from LAX..... Why the others are so dishonest I do not know.??
I would so encourage ALL prospective pet owners to contact you before arranging with any other pet shipper.
James Kahn LtCol U.S.Army
I so applaud your every effort to bring to the attention of the public, the extreme ripoff tactics of Pet Relocation in Austin, TX I received their email blog today and just could not resist any longer to add my thoughts. Today they quoted 'Kellie' who had shipped a dog from Perth, AU some two years or so ago to Toronto, Canada. She states that a firm in AU had used Pet Relo to assist. This has to be the most asinine thing I have ever heard of!! Why use a third party pet shipper in USA to assist in a move between two other countries? Then, Kellie used Pet Relo to arrange shipment of dog back to Perth from Toronto. This type of move had to end up costing Kellie many thousands of dollars EXTRA.... Kellie, who apparantly is an expat from AU is quoted using temperatures both in AU and CA in Fahrenheit. Certainly she would have quoted in Celsius as the metric system in used both in Canada and Australia.... I think this whole blog is a made up phony set of fantasies..... It would have been so much MORE cost effective to use a pet shipper in Toronto to ship back to AU....
Dear Jerry February 21, 2013URGENT Notice to ALL pet owners planning a pet relocation.... PLEASE pay attention to the SUPER Good advice offered by Jerry and Action Pet Express
Then, another item on today's blog involved someone who wanted info on shipping a pet from South Africa to Dubai, AUE Pet Relo again tried to push their door to door service onto these people. How rediculous..... You, Jerry, do the most honest thing by suggesting people contact pet shippers directly both at point of origin and destination of the pet travel. Afterall, these are the very people Pet Relo must contact for their door to door service. Certainly your approach saves pet owners many thousands of dollars....
You have helped me several times on pet moves, and truly believe you are the most honest pet shipper in the industry.
Regards. Lynn Carlton, Los Angeles, Calif
Recently while living in upstate New York my family and I needed to make plans for our pet move to Southern California. We came across IPATA and several 3rd party pet shippers. As
Jerry points out, these people are truly RIPOFFS..... The price quotes were un-godly. The so
called door to door services were highly inflated. We found Jerry's website and decided to call him. Best move we could have ever made. He put us into touch with a local pet shipper and one in California. These companies were able to handle our complete pet relocation at a fraction of the cost of the 3rd party shippers. What more could we ask for? And, Jerry charged us NOTHING for his advice and help....
True.... Anytime a middleman is used, your costs go skyhigh. Avoid the 3rd party pet shipper.
Just contact Action Pet Express and they will show you the best direction....