Pet Shipping,testimonials,ipata, norfolk,va

Email Address: info@actionpetexpress.com
Tel: 1.304.263.8188 Toll Free: 1.888.234.5028

TESTIMONIALS

Dear Jerry 29 Jan 2012
Well, Missie and Cassie arrived in excellent shape here in Naha, Okinawa. So VERY thankful we listened to you and had you ship on United via San Francisco and Osaka, avoiding Tokyo. We have met some other pet owners who used some other pet shippers who insisted on shipping via Tokyo. The additional expense and time was horrendous... It is quite obvious that you truly are one of the rare breeds who truly know what you are doing, and really care about us military families. And, your door to airport price was a fraction of what others had quoted..... Keep up the excellent work.....
Cathy Woodard

January 23, 2012

Jerry

I am a dog breeder in New Mexico and ship many dogs. I also read the blog (?) put out by PetRelocation in Austin, TX What a dismal piece of self gratification this is. When I received my copy today, I just had to email you. They presented an email from 'Sally' who wanted info to ship a dog from Hawaii to Washington, DC. So, PetRelo replied that they would send 'Sally' entry requirements for pets into the United States! Guess the news has NOT reached PetRelo yet that indeed Hawaii IS part of the United States.... Has been for a few years now!
Always gets me how PetRelo ALWAYS wants people to contact them for a 'free' estimate and info regarding their door to door service. What a ripoff. I know all about their door to door service. And their free estimates ALWAYS refuse to provide itemization... What I really like about you is that you always provide info as to who can actually have hands on a pet shipment....And, you always itemize.

Just love these blogs..... Provides me with comedy relief..

Regards, Don Kelley

Jan 10, 2012

Jerry,
Just a note on how this trip worked out. This past November I received a job offer in UK. I had to make quick plans. With my two fairly large dogs and 2 cats, I needed to make some quick decisions. IPATA had been suggested to me; so that is where I started. What a disaster! I finally settled on VIP in Portland, OR as they were closer to where I was living in Vancouver, WA I wonder how she stays in business. Never had a correct answer. Kept telling me she would have to check this and that out.... She, and all others kept telling me the pets would have to travel only as cargo. That there was no other way. Then, came upon your www. What a life saver. Since I needed to travel in early January, you advised me to take the pets with me as excess baggage via the continent, then onward to UK on the ferry. You advised me thruout this procedure. Never charged me a dime. I saved nearly $4000 doing it this way. Thank you so much. I shall spread the word as to your excellent service and advice. I must ask why the others are so dishonest, and money hungry?

Liz Rathbone, now in London

04 January 2012

DOOR TO DOOR SERVICE ! What a RIPOFF !!!

Dear Jerry,
I am taking a class that required a paper to be done regarding 'misleading advertising'
So, I came upon your website, along with everyone else in IPATA. What a lesson I learned.
I picked up on the 'door to door' services offered, and followed up. I live in Los Angeles and started with the firms there. Then, I contacted several others, only in the USA. Of course, most would NOT itemize, but some did. I found out what the third party shippers would quote for pickup and/or delivery in another city. Then, I would contact all the firms in that city and find out their charges for pickup and/or delivery.
Yes. Just about every third party shipper did indeed mark up the price of these services. Not just a little.
Quite a bit, actually.... Your advice to customers to contact pet shippers at point of origin, and/or destination is VERY well taken.... I also made calls to many pet shippers, including you. Did not identify myself. I must say I found you 100% truthful and honest. This could not be said about most!

Sincerely,
Ruth Mellon Culver City, CA

I thought you might be interested in the following:
If your readers will visit: www.consumeraffairs.com and search both the following: continental airlines; and, continental airlines canine. They certainly will find some very interesting information. They might NOT feel that Continental is so great!! It certainly is understandable why Continental and IPATA are so intent on muzzling you!! From my viewpoint, they certainly do NOT want the truth to be released. My suggestion is for you to stay with it. You are doing a great service to the public. Each day more and more people will read this, and thus save themselves MUCH heartache and money
Watch for my story.

29 Dec 11

Dear Mr Jerry,
Sorry to take so long to get this off to you. As you will remember, this past September while living in Los Angeles, I contacted you about our pet move to Dubai, UAE As you might remember, I had contacted several pet shippers in LA area. After speaking to several, I thought we were just going to have to pay several thousands of dollars to move our three pets. Then, someone referred me to Pet Relocation in Austin, TX Wow. after speaking with them, with their even higher prices I thought we would not be able to afford to take the pets. Then, found your website. I couldn't believe what you did for us. Showed us that we did NOT need their overrated, overexpensive door to door service. You advise me to contact several IPATA members both in Dubai and Abu Dhabi. We made our own arrangements with a firm in Abu Dhabi as a matter of fact. Saved many hundreds of dollars just doing this. You made our bookings with Lufthansa and we took our own pets to LAX. All in all, figured you saved us from $2500 to $5000, depending on the other firms here. Thanks so much.

Duane Orr,
Now in Dubai

December 21, 2011

Jerry,
Tex and Jake arrived in UK in perfect condition. Just as you suggested they would! I am so glad we found you. Since we lived in Louisville, KY with two rather large dogs, we just did not know what to expect. I especially appreciate your total honesty. When I first contacted you, you urged me to contact the pet shippers in Nashville, TN; Lexington, KY; and in Atlanta as they were much closer to us. Yes, I found them all to be so very expensive. And really, not very helpful, nor, very informative! I appreciate the fact that you were very willing to offer us others before trying to grab my business. I then re-contacted you. Your total service, including driving over to Louisville and taking the dogs back to Dulles ended up being so much less expensive than the others. I might add that British Air and James Cargo were totally GREAT. I highly recommend you..... My husband's company is also very greatful to find someone new to recommend."

Sincerely,
Ruth Lemley
Now in England

Dec 19, 2011

"Dear Action Pet Express,
Just this past week I nearly got scammed ! Thanks for your website I was able to save my money. I did take the trouble to try to contact the ipata people you show on your scam page. Wow! For really NASTY! I can really understand your feelings about ipata.... They really do NOT seem to care, do they?
I work for a large relocation firm here in Chicago. I assure you everyone will soon be advised about using ipata persons for pet shipping..... Or, should I say NOT using or recommending IPATA. God bless you, and what you are attempting to do."

Sincerely,
Susan Rafferty
Lansing, IL

December 10, 2011

"Dear Jerry,
I can really attest to your recommendation to avoid middlemen pet shipping. I recently helped my son and his family move their pets to Germany, for a military pcs. The quotes, were so outragious. And, on top of this, the mis-information. Upon your advice, we did find a pet shipper in New York, a NON-IPATA member. Thousands of dollars are now available to the grandkids college fund!! And, you never charged us one cent. No wonder IPATA puts you down. Best regards, and season's greetings."

Lance and Candi Cambridge
Rutherford, NJ

Dear Jerry 12 November 2011

My two little dogs arrived so safe and sound last week here in Winchester, VA I remember when I first contacted you nearly two months ago while serving in Korea in the Army. I had contacted several of the other pet shippers in CONUS. Not one even suggested contacting a pet shipper in Korea. All wanted to do the job from here, thereby costing me thousands of dollars more than necessary. You directed me to your collegue directly in Seoul. This saved me mega bucks..... Then you took care of delivery to me from Dulles to Winchester......It is so obvious you really care. And, you go so out of your way to save us military our hard earned money....
Anyone who at least does not speak with you regarding pet shipping, is really making a very BIG mistake..

Much luv and kisses from me and Pepper and Ramsey....

Gail McIntosh Sgt U.S.Army

Dear Jerry 18 Oct 11

As you recall, a few weeks ago I made arrangements with you to ship our pets to europe. I had spoken with several other pet shippers. Everyone was so business like, and so formal. I tried to elicite conversation about their own travel experiences with pets. Drew a total blank. Then I found you. You so loved your own travel experiences. When you told me about taking your own schnauzer Schatzie by steamship to Germany and your total adventures, I just knew you were the one to deal with. Then you told me about the two of you and a couple travel companions you met on the S.S. United States having lunch at the Gasthaus Zum Roten Ochsen in Heidelberg. That did it. That being the very place I poped the question to my current wife..... Wow. And the fact that you met some of the Spengel family.....It is so obvious you are in the right business. Hope you and your current schnauzer family can return to europe

Thanks so much for such excellent care...

Max Karl, Washington, DC

OPEN LETTER TO THE GENERAL PUBLIC FROM Action Pet Express 03 Sep 11

Yesterday I called you for advice on taking my Schnauzer to Amsterdam. Earlier in the day I had called PetRelocation in Austin, TX They told me it would be $3500 including door to door. Yes, $3500 ! I could not believe this.

Yesterday we received an email from Mr Burleson in Budapest, Hungary Question was how to ship two coon cats from Budapest to USA (CONUS) We advised him as to MUST need to use a known shipper or pet shipper as cargo, as TSA will NOT allow the owner to ship their own pet(s). Also advised owner that there is the option, if possible, to bring pets to USA as excess baggage, at a MUCH cheaper cost, and, the owner can do this themselves. Also, I advised owner of the contact info for some pet shippers in Hungary, and in Vienna. Since I did NOT have kennel measurements, weights, etc I could NOT give a rough estimate. NO one can provide honest estimate without knowing this info. REMEMBER: NO one in USA can make these shipping arrangements from outside USA to the USA You MUST use a pet shipper or other known shipper at the point of origin.

Mr Burleson then replied to me with info that he had received from Petrelocation in Austin, TX They had quoted him in excess of $6000 !! Yes, this is what they did. Petrelocation.com on their blog advises everyone to contact them, having people think PetRelo will do everything. This is of course BOGUS. Petrelo MUST then contact a pet shipper at origin point, just like any other pet shipper in USA must do, then, boost up the charges. The actual charges for these two cats from Budapest to USA will be closer to the $1200 to $1500 bracket....

Why do you, the public, continue to use Petrelocation in Austin, TX at the very extreme prices they charge ? ALL pet shippers provide the same total services.
And at a much more reasonable price. Just call around and compare....

Your pet shipper friend, Jerry

p.s. ALWAYS Demand a total and complete itemization of ALL charges.
Demand a copy of the completed awb (airwaybill) to make sure of what the pet shipper actually paid the airline. 3rd party shippers often make BIG bucks on paying the airline LESS than they charged you....

I direct you to: page # 20 re: IPATA Ethics violation by Petrelocation of Austin, TX

Dear Jerry 12 Oct 2011

I've delayed this as I just did not want to mention names. I just could not put this off. This past May I pcs'd to Kaiserslautern, Germany. Had three cats to ship from Raleigh, NC. Came across the website for HappyTailsTravel in Tucson, Arizona. I spoke with Bridget. She was very nice on the phone. She wanted $2025 just for consultation fees. Yes!!! $2025 just to speak with me. None of this fee would apply to any services. Just to speak with me. God, what a ripoff. I said that all three cats were going together, same paperwork, same location, etc. $825 for the first cat, and $600 for each additional cat ! $2025 JUST TO SPEAK WITH ME!! Oh. She said that since I am military, there would be a $100 discount. I've since read some of her testimonies from other service people she has rippedoff. How could they fall for this? This simply must stop. I certainly did NOT go with Happy Tails. I spoke with you. You had NO consultation fees. You spoke to me several times to go over paperwork, logistics, etc. I ended up using a family member to take the cats to RDU and ship on Delta. Action Pet Express saved me so much money..... And, they made NO charge for all their help....
Most Sincerely, Sgt Randy Kraft, U.S.AirForce

Jerry 08 Oct 11

A month ago I had made arrangements with an IPATA member to ship my 3 pets to Germany. I then came upon your website and your last page about pet shippers who transport to Experimental Labs. And, there was the name of the firm I had contracted with. Turns out that the firm they had contracted to pickup my pets also was named there. Well, I cancelled with both, and found someone else. In my early years I had a parttime job at an experimental lab. he things I saw just turned my stomach. I only lasted a short time. I have always been against such happenings. I am so glad you have exposed these pet shippers for what they contribute to.

Stan Cavenaugh, Denver, CO

Dear Jerry Sept 27, 2011

Sorry, a little late with this, but as promised. Hope this will help owners who plan to relocate their pets; and NOT make the serious mistakes we did. We were in Tokyo, Japan, working for the U.S. Gov't, with two large dogs and received orders to relocate to South Africa; without stopping by Washington, DC We just did not know what to do about the dogs. Immediately hit the panic button. Pet Relocation in Austin, TX was highly recommended, so without doing any further research, we contacted them. A travel advisor was assigned to us. They insisted on door to door, even though we could easily take dogs to Narita. They took care of all paperwork, advised us about the blood tests requirements, and import permit. I thought: "Oh boy, they will releave us of ALL headaches". Little did we know they would also relieave us of MANY thousands of dollars we did NOT need to spend! When their agent showed up at the door, turned out to be a local pet shipper we could have called ourselves. Likewise for delivery in ZA. We later found out we could have saved nearly $2000 for the door to door service if we had only contacted the two local firms ourselves. When we got to our new post, someone mentioned your firm. I contacted you just for info as it was too late to use you. You showed me that we could have saved nearly $6000 on the whole move by NOT using PetRelo. I've read your website many times. For first time readers it does seem a bit negative. If people would only follow thru with your suggestions, they will find out that you are truly trying to help. And all this without making a cent yourself.
Thanks for your service to your country. Seems you are the only one...
Sincerely, Ralph Post

Dear Action Pet Express September 20, 2011
Jerry

Thankyou for your recent submission of copies of the PetRelocation Blog, from Austin, TX. I am quite aware of these comments as many other pet shippers, and general public pet owners, have also commented. You are quite correct. They are putting out MANY items of mis-information. Their constant mention of 'pet-friendly airlines' is certainly all Continental pet friendly. Of course, ALL airlines are equally pet friendly. ALL planes who carry pets are configured in the same manner. ALL are pressurized and climate controlled. ALL airlines have similar booking policies, though there are some differences.
The recent blog that said the reason so many pets die on other airlines is due to unsafe procedures is of course rediculous. Just is NOT so. When their agent stated that Pet Relocation makes sure water is available during the entire trip is of course totally false. As you know, due to security, access to the cargo area is NOT available during travel. There is NO way Pet Relocation can accomplish such a feat.
I could go on and on. We have contacted Pet Relocation in Texas several times with the hope they would clean up their comments. They refuse. We have also contacted IPATA and they simply say there is nothing they can do as each member is free to say what the want. I want to really compliment you on your website. Very informative. Especially I wish to recommend page 4 as you go into great detail to explain excellent policies for safe pet travel.

Let's ALL hope that PetRelo will rearrange their thinking and stop putting out totally false comments.

Most Sincerely, J R, Delta Airlines Executive Offices, Atlanta, GA

Jerry 29 Aug 2011

Couple months ago I had Air Animal in Tampa, FL arrange to ship my dog from Orlando to Okinawa. I had read your website about shipping via San Francisco via Osaka via United. So, I should have known better ! But, after speaking with Air Animal they made it sound that that was the wrong way to do it. They so undermined you that I thought they just had to know better. WHAT A MISTAKE ON MY PART!! They sent my dog via Narita. What a disaster. They had the paperwork all messed up. Then, the delay in connections at Narita, etc Ended up costing me nearly $3000 MORE than if I had followed your direction. They also refused to ever totally itemize the bill for me. They pushed the door to door. Just like you said, they jacked up the price on this aswell.

Well, my advice to ALL, At least speak with Action Pet Express. As active duty person, I now know that I should have listened to you, a veteran yourself.

And to think that Dr Woolf will be the new president of IPATA. What a wreck the pet shipping industry is facing.

Anonymous in Okinawa

Dear Action Pet Express August 24, 2011

As you know, and I hope to tell the world !, that we recently us ed you to ship our two small dogs to Berlin for our new posting to the U.S. Embassy. Your total charges including airfare, and transfers was just under $2000. Being a member of the AFSA, I was made aware of the new discount program being offered by
petrelocation.com in TX. I of course contacted them.. They wanted a little over $7000 for the very same services. And, this inclued the 10% discount. WOW. They contacted me back as to what our decision was and I told them we would be using you. Did they ever knock you and wondered how we could possibly be using someone like you. They indicated they were the leaders of the industry.
I do not know how, and why, anyone would want to spend the money they wanted ?

Just hang in there. You have nothing to worry about with these scam artists...

Tom U.S. State Department

Dear Jerry 19 Aug 11

Recently my sister in Las Vegas needed to send two dogs to Hong Kong. She contacted several pet shippers in the Los Angeles area. They were ALL quite expensive. I sent you a copy of their bid. All the services were bunched under one all inclusive price. They refused to itemize. No way was my sister going to be suckered into such a contract. We found your website, and thus saved over three thousand dollars. You showed us how to do this ourselves. You did the airline bookings for us at no cost....

Thankyou so much

Sandy Browne, San Diego

I was all set to use a certain IPATA pet shipper until I came accross your website. After reading your page # 22 listing ALL the pet shippers who solicit transport of innocent animals to the cruel Experimental Labs, and finding the very same firm I was about to use, I IMMEDIATLEY cancelled my order with them. THANKS SO much for your love and concern for ALL animals.

God bless you, Jerry

Maria Larsen, Tampa, FL

Jerry and Action Pet Express 18 Aug 2011

Thanks so much for our long conversation yesterday regarding my forthcoming story (expose) regarding the pet relocation industry, especially in the United States. Based on your experiences, this has really become an 'eye opener'. It comes as no surprise why Continental Airlines and IPATA are so intent on
muzzling you. Of course they do NOT want the truth let out of the bag, as you have tried to do...I think you and your readers will find the following very interesting: Visit: www.consumeraffairs.com Search: Continental Airlines; also, search: continental airlines canine. The claim by some pet shippers that this is the Greatest of ALL airlines will soon be refuted.

Watch for my story, very soon.

Best Regards, RoseMary Stafford, Independent reporter: INS News Services NYC

Dear Jerry August 8, 2011

I wanted to bring this to the attention of your very fine and honest website. Recently I was doing research for shipping two dogs to New Zealand. I first contacted the pet shippers here in Atlanta. Found them to be so VERY expensive. Also contacted some pet shippers in Los Angeles and have settled on one there. During this research project, I also came across your site. And of course, could not resist calling you as well. When you pointed out that AnimalLand here in ATL continues to advertise that they have physical offices on 5 continents, I just had to re-contact them. Finally got the TRUE story that they indeed do NOT have such offices. Only the one in Atlanta. I find that the fact that ipata does continue to allow this MISinformation MOST repulsive !
Thanks for all your HONEST assistance.

Sincerely, Robert Sampson, Atlanta, GA
Dear Jerry Aug 4, 2011

Thank you, thankyou, thankyou !!! You are so correct to point out that most ipata pet shippers have NO business doing this. They know so little! Recently I started researching how to send our dog to South Africa. Wow. What I have learned. I contacted 14 different ipata members... Only two knew that ZAis the two letter code for South Africa. Most referred to ZA as SA, which of course is Saudi Arabia... I might say you knew this ...... Only two firms mentioned the need for the blood tests. (you were one) Only three knew the dog must travel as Cargo ONLY (you also knew this) You were the ONLY one to recommend SAA (South African Airlines) They were one third the cost of Lufthansa and KLM. This saved us over $1000 alone!!! That firm in Austin, TX wanted nearly $8000. Using you and your great advice, our total cost was less than $1400 including all vet fees. The next lowest estimate was for $2400; and the others went from there to nearly $8000 It is unbelievable that a professional organization such as ipata has NO criteria for membership. You are so much better off for NOT having association with these idiots. Sorry. That's what they are! See you are now a member of ATA; a much better animal transport group! Your referral for assistance in ZA was fabulous....

Sincerely, Nancy Kent U.S. Department of State

Jerry 29 Jul 2011

We recently PCSed to Japan from Los Angeles. We have two medium sized dogs. Since we could not take them on our flight, had to make arrangements to ship them on a commercial flight. Went to the ipata www and contacted all the listed pet shippers in So Calif. What a discouraging affair that was! The prices, and general lack of knowledge, were unreal.... Then, found HappyTails in Tucson. The fact they mention military discount really caught my eye. Then: To find out she wanted nearly $1400 just to consult with me. My God. What a ripoff.
Then, found you. You took care of the airline bookings, and we were able to take the dogs to the airport ourselves. We saved over $3000 Yes, really. Why would anyone possibly call anyone else? You are REALLY Great

Thanks so much
Captain Ralph Compton, USAF

Dear Jerry 18 Jul 11

As you might recall, about a month ago I contacted you for assistance with shipping 3 dogs from Portland, OR to London. Prior to this, I had tried the firm in Seattle, but they never got back to me. Also, spoke with Sandy at VIP Pet Transport in Portland. At first, she seemed to be well qualified, but I was allarmed at her very high prices. I then luckly located you. You indeed gave me some very good advice. Advice that saved my over $2000. You forwarded to me some of the questions VIP had previously sent to the ipata group. When I read these, it was most clear what you meant about VIP being totally clueless. Sure glad I found you.

Best Regards, Randy Simpson, Portland, OR

Dear Jerry and Action Pet Express 01 July 2011

I wish to thankyou so much for your assistance with our small dog from Washington Dulles to JNB, South Africa. I had spoken with both Club Pet and Pet Relocation in Austin TX; as both of them had been offered to us, as well as you. I wonder if either had ever shipped a dog to JNB? Both wanted to use either Lufthansa or KLM. Only you suggested South African Airlines. Their price was about one third of LH and KL. And, SAA were just great....
You and I had a long talk, if you remember. I also subcribe to PetRelo's so called Blog. What a gimmick !! It does appear they have someone in their office that dreams up these events... All they do seems to congratulate themselves on all the good things they do.... Never mention their very high prices. They continue to push door to door. I made it clear whom I was using in ZA and they tried to change my mind. At this end, they quoted a price for pickup in Arlington for delivery to Dulles. I checked locally, and with you, and it was as you mentioned. They had jacked up the local tranport price by nearly 5 times..... I tried to get both firms to itemize my charges, and both refused..... What do they have to hide ? You itemized every penny. Thanks again.
Since I have a very sensitive job with the State Department, please do NOT use my last name. I will certainly spread the word to the entire Foreign Service community in your behalf.

Sincerely, Ron

I really appreciate your position on using, or NOT using, 3rd party pet shippers. They never see our pets; farming out ALL services. Then, they take ALL the credit for a job well done; and the super high prices they charge. It does make so much more sense for us to deal directly with the people who will have hands on..... And, they really rake in the bucks on these so called door to door services. And I know you lose much business yourself because you are so honest to advise this. I know this first hand as you helped me recently on a pet move from San Francisco to Germany. And, you made no money on this yourself. We were able to avoid the very expensive, and incompetent pet shippers in the Bay area.....Sincerely, Mindy Sullivan, San Jose, CA

Dear Readers 03 June 2011

I retired from the U.S. Army two years ago. We had the pleasure of using Action Pet Express to help with our move to our residence in Phoenix, AZ. Now, we are preparing some more travel and will use Jerry once again. I just became aware of the loathsome issue of Pet Relocation of Austin, TX. I have read their blog (?) for Memorial Day. This day is VERY dear to my heart. To think they would use this opportunity to promote their business, and NOT one word of thanks to our proud military persons who lie in the ground.... And, they have the audacity to wish others a 'happy and fun day' ! In my humble opinion, ANY person who would use this company should be totally disbared from ..........
I also wish to thank Jerry for his service to his country....

Sincerely, Doug Browne Col U.S. Army (ret)

Dear Jerry and Action Pet Express 14 May 2011

I just recently returned to CONUS with my wife, two small children, and two small dogs. I was severly wounded and my family was living in Kaiserslautern. The army had us scheduled on United, and they would not take the dogs as excess baggage due to the heat. We contacted the two 'professional' ? pet shippers in Frankfurt to ship the dogs back as cargo. Upon learning of their outragious charges, I found your website.. After much hagling, we were able to return on Lufthansa with the dogs as excess baggage.

I so wish to commend you with your one man battle with TSA, and our Gov't to relent on this rediculous policy of NOT being able to ship our own pets. So many of my men and women, so many wounded, and others who died, whose families had to give up their pets because they could not afford these huge expenses. When we checked in our dogs at the ticket counter, they underwent a security check. No problem. The very same thing could take place at the cargo counter. There is NO reason the Gov't that I almost died for, and others did, could not allow us to ship our own pets back as cargo. As you have stated, our Gov't trusted us to die on the battlefield, but will NOT trust us to ship our pets...
I have also contacted IPATA. As you have stated, they do not give a damn about us, either. Only the profits their members in foreign countries get because only they can ship our pets...
I am about to take on this battle, with you, my good military veteran friend !
I urge others to help take on this battle. Write to your congressmen and women. Urge the Veteran's organizations to help us. Contact major news services.. And, I suggest boycotting ALL IPATA members until that organization turns around and shows some appreciation for what the military is doing for them !

Major Mark Tillman, US Army

Dear Jerry May 3, 2011

I work for AVNET, Inc in Phoenix and recently used you with my pet relocation. I could NOT have been more pleased. Though you could not help me with hands on (moving from Boston to Phoenix) you did NOT try to pull the 3rd party pet shipper thing on me. You also showed me how to do my own "door to door" I figured you saved me a good $3000 after I had gotten quotes from several other pet shippers

Thanks so much. My company now knows who to refer our employees to for pet relocation.

Jon

Dear Jerry 27 Apr 11

You, and ONLY you, suggested I take the dog with me as excess baggage; and that this would only be around $300 on KLM. And, this way the dog would clear customs with me. PetRelocation NEVER even suggested excess baggage. Wonder why? Quite a difference: $300 versus $3500........
Thanks for you true honesty..... Difficult to find this today, in this money hungry world......And, thanks for pointing out the scam aspect of these so called door to door services.....

Karen

Jerry and Action Pet Express Apr 18, 2011

I have held off with this until I just could not hold any longer. Had such a bad experience this past December. Had two dogs to ship from Delaware to New Zealand. When I did my first Yahoo search, the firm of: Animals Away appeared first. Called them. They were very nice, and seemed to know what to do. So, used them via their firm in Los Angeles to New Zealand. What a disaster. They messed up the paperwork so bad in Los Angeles, the dog shipment had to be delayed at LAX. Was so bad that USDA contacted me way back here in Delaware. Should have known things would not go well when their representative showed up at my door. Very sarcastic. Very uncouth. When all was over, I went back to Yahoo. Then found you on position # 3. I called you and just discussed this whole thing. You were so helpful and understanding. And, realized when all this was done I would have saved nearly $3000 had I used you in the first place. I am just writing this so hope I can warn some others. Be VERY careful who you use for your pet shipping. I strongly recommend you and your contact in LAX

Best to you

Dear Jerry April 09, 2011

I wish to praise you for your VERY fine and helpful website. So much more informative than others. Yes, some will find the fact that you call the shots correctly somewhat distressing... But, the truth sometimes hurts. I found page 3 about Pet Travel Safety and Cost MOST helpful. You mention many safety factors that I had not thought about. NO OTHER pet shipper's website goes into such detail. Thankyou.... I have two boxers to relocate to Germany very soon. Your detailed info regarding how to prepare Brachycephalic breeds really came in handy. Also, how to modify a shipping kennel for such breeds. No one else even came close to providing such information. It shows that you alone, really do care about proper pet shipping; and that you alone do have the complete experience to assist in such matters. Oh yes, your suggestions about water containers !!!! Super Great info......

Best regards to you and your staff
Margaret Greene, Helena, MT

Jerry Apr 6, 2011

I certainly hope more people will read your website, and believe what you have to say. Last month we moved from near St Louis, MO to Los Angeles. We really needed door to door service. I read many websites and made many calls. The least expensive was $2200 up to over $4000..... How unreal, and just for a small dog and cat. Finally found you. Upon your suggestion we called a pet shipper right in the St Louis area. Had not found them before as they do not have a website. Their pickup and delivery to St Louis airport was just a fraction of what the Big Guys quoted. Also, upon your recommendation, we used PetTaxila in Los Angeles for the delivery. Again, a fraction of what the other firms in Los Angeles wanted, and they were much cheaper than what the 3rd party shippers had quoted. It is very obvious like you say that the 3rd party shippers do in fact boost the prices way up, so do make a big profit. No wonder they push 'door to door'. And our total shipping costs including door to door your way was less than $1000

Sincerely, Jan and Louise Swedburg

Dear Action Pet Express, and Jerry 5 April 2011

You just saved us MORE than $5000. Unbelievable !! God bless you. I am with the U.S. Department of State, posting to South Africa, with two large dogs, and 2 cats. We shopped around a lot as we were getting so many different stories. We contacted Pet Relocation in Texas as they are supposed to be giving a 'discount' to Foreign Service empoloyees. My God!!! Even with the so called discount, they were so expensive. And this door to door service they promote. Just like you say, it is such a ripoff..... We needed pickup at this end, and you were a fraction of their charges!! The agent we spoke with at Pet Relo must be new as she said we could take the pets as excess baggage. Of course, as you pointed out, pets MUST go ONLY as cargo to South Africa. And, you also recommended South African Airlines as they were half the price of KLM and Lufthansa.

You certainly do NOT have anything to worry about with Pet Relocation and their discounts. I will certainly re-advise AFSA of your excellent service and reasonable prices. And, your super knowledge of pet shipping requirements....

Best Regards Ben Osborne

Dear Jerry 2011, 16 March

We are with the U.S. State Department. Posted to London, England this past August. We have two large dogs and three cats we wanted to bring with us. We were aware of the entry requirements to UK. They finished their program in January of this year. The State Dept briefing office had directed us to two pet shippers. They both were so VERY expensive, and overall NOT very helpful. We also had contacted some other pet shippers, with the same degree of "no help"

We then found you GREAT.... Only you showed us how to bring the pets over to England as Excess Baggage via Amsterdam on KLM, then onto UK, also as ex cess baggage. My mother who had never been to Europe was able to make the round trip as well. And, she was able to see the Queen.... And, ALL of this for less than what the other pet shippers wanted just for cargo charges direct to UK

You truly are God's messenger to the pet owning public. Really do NOT know how anyone could possibly consider using anyone else.

Best to you, and yours

Dan Wright

Action Pet Express: Mar 10, 2011

I think your readers will be very interested in the following: In the address bar, type in: Consumer Complaints About Continental Airlines; or, Complaints Continental Airlines .....
There are astronomical number of complaints. I would NEVER trust my pets with anyone with so much lost luggage, and other complaints. I would NOT trust their so called "Pet Safe Program"

Sincerely, Erick Pedersen, Minneapolis, MN

As a concerned pet owner, and soon needing to ship two large dogs to Dubai, I recently contacted Dr Woolf's office, as well as IPATA headquarters, and some other IPATA members. I really had doubts about many of your comments. I am now a TRUE believer of everything you have to say. I firmly believe IPATA is out to destroy you. Their comments seem to indicate that by ignoring you, and your comments, that they (IPATA) hope you will just disappear.
At this point I would encourage you to maintain your campaign of providing the truth to the public. Yes, to some it may seem you have an ax to grind. But, if others will only do as I did, and check these comments out, they will also find that you are indeed trying to help us.....
Best of luck. And, you have our job coming up in August

Robert Gerard Fairfax, California

Recently, I was nearly scammed of a large amount of money. Money I could really not afford. Thought I was buying a little Yorkie for my terminally ill child. Oh, was this a sad situation. Fortunately, I found your website, and especially your page regarding scams. I had NO idea that IPATA was being SO
heartless. I did not believe you in the beginning, so I contacted some other IPATA members on the subject. I could NOT believe their attitude. Some told me that it was my fault that I nearly became a victim... I contacted the IPATA headquarters. They were the MOST heartless of all.... Those people need replacing... I kid you not.... Simply told me they did not have the time to deal with this, and that it was up to the person to be aware....
Thankyou, Jerry, for being out there and trying so hard to help us. My little girl would thank you if she could....

Sincerely, Millie Shapiro in Denver, CO

Here's a little scenario you should be interested in. We are stationed at Travis AFB. Will PCS to Okinawa in April, and have a 60 lb dog in a #500 size kennel. We were well aware of your recommendations as we have read and re-read your website many times. Still, we wanted to know, first hand, what other pet shippers might suggest. We contacted International Pet Shipping in Sacramento. A total lost cause. She knew nothing.... sorry. And, VERY expensive. Also contacted O'Brien, Pet Express and Pet Transfer in Bay Area. Seems NONE of above had ever read your recommendations. ALL wanted to ship via Tokyo. And, so VERY expensive. All the pet shippers in Tokyo wanted nearly $2000 to handle this move. Would have had to use someone as pets from CONUS fly into Narita, and must fly from Haneda to Naha. Must use someone to make transfer, and arrange for departing flight. Must be a payoff to pet shippers in CONUS to use them !!! We mentioned your recommendation to them and they just ran you down. I assure you, we would NEVER use any of these NON-professionals. You certainly do know what you are doing and are so MUCH more professional. IPATA should beg you to return, and you should just say NO!!!!! God bless you, and thankyou for your service to your country, AND, to your continued service to military members.

Kim and Allan Anderson

Dear Jerry February 16, 2011
You have just saved us, and our employer, BIG BIG bucks. We are preparing an international relocation which includes 3 Big dogs and 3 cats. I contacted several pet shippers regarding our planned move, and including door to door relocation of our pets. We live near Portland, OR We contacted firstly a pet shipper, VIP, in Portland. Poor thing, she was very nice but knew absolutely nothing about what we needed! After going thru several know nothings, we settled on Pet Relocation in Spicewood, TX They also did not seem to be too sharp on all details, but were somewhat sharper than the others... Their quote was over $12,000 Wow! This included door to door. At first they seemed somewhat disinterested, but when they found out my company was going to pay, seemed they got much more interested !! My company was not too interested in this high price. They searched some more and found that you too were a member of ERC (Employee Relocation Council) When we were all thru with your advice, we figured you were the one to go with at less than half the price of Pet Relocation, including door to door. We discovered, with your help, that Pet Relocation did in fact jack up the price quotes of the people doing the actual pet pickup and final delivery. The others had as well. You did NOT !!
You were also superior with your knowledge of our needs, and where we were
going.. My company is also very impressed with your efforts... Since everyone
else we contacted were IPATA members, I completly agree with your assessment of IPATA....
Thankyou so much for your honesty, and your knowledge and abilities.....

Sincerely, Brad Smalley and family
Gentlemen February 2011

This past December, my wife and I needed to start making plans to ship our two dogs to Australia. We live in Silver Spring, MD. We viewed the IPATA website for pet shippers in the Washington DC area. Called all. Really were VERY unimpressed with all. All gave us various prices. Most wanted to use Pacific Pet in Los Angeles for final preparations. We contacted Pacific Pet and spoke with Josh. Though the prices he quoted were much less than what the firms in DC had quoted for the very same firm, I was VERY unimpressed with his knowledge and overall lack of interest in our situation. A very close friend of ours here works for the U.S. State Department. He highly recommended Action Pet Express. You gave us excellent information and general overall assistance. You recommended we contact: in Los Angeles, and they were great. Not only did we receive Superior service from both firms, I calculate we saved more than $2000 based on the quotes of all the others. I can understand why you are the best firm in the D.C. area. Wish you continued success in your ventures and your proposed growth plans !

Fred and Susan Berry

Dear Jerry and Action Pet Express staff 03 Feb 2011

In December of 2010 you helped us ship two small dogs from Salt Lake City to Naha, Okinawa via San Francisco. We had contacted at least six IPATA members and everyone wanted to ship via Narita Tokyo. Pet Relocation quoted us nearly $7000 and insisted this was the ONLY way to go. Then we found you. Thank God. You explained why using United via San Francisco to Osaka then to Naha was the ONLY way we should consider. We were able to drive to San Francisco so were able to ship our selves and avoid the super expensive Pet Express and O'Brien at SFO. You did all our booking and prepared the airbill for us, all at NO COST. You were wonderful, and we are so appreciative of all your efforts. We indeed saved several thousand dollars this way. Cost us only about $1200 for everything, including United
and All Nippon. Also, thankyou for your military service to your country!

Col Tim McArthur USAF Dear Jerry 07 November 2010

We are State Department people and arrived on 15 Sept 2010 in Abu Dhabi, UAE from Washington DC. As promised here is a copy of our greatful thankyou to you. State gives out a handout, and this particular one only listed Cosmopolitan Canine Carrier and Club Pet. CCC was so outragious in price that we eliminated them right away. As you will remember we have two cats. When we finally made contact with Club Pet after many attempts, we received some very incorrect information. They kept insisting we could take the cats with us as excess baggage. Since we had heard from someone else that the pets MUST travel to UAE only as cargo, we did some more searching for a pet shipper who knew what they were talking about. Sorry.

We checked out some other IPATA members in the Washington DC area. One asked us: "Where is Abu Dhabi?" Can you believe this? Anyway, another State person highly recommended you. Thank God!!!! Not only did you know where Abu Dhabi is, you also knew that indeed the cats MUST travel ONLY as cargo. Since we had to go with United to Frankfurt, then Lufthansa to Abu Dhabi, you showed us how to do this correctly. You shipped the cats one day early on Lufthansa, then they stayed at the fabulous pet hotel in FRA. Then you had them placed on our flight from Frankfurt to Abu Dhabi. Of course they were cargo, but on our flight. We felt so good about this. No one else had ever mentioned this possibility...

We had wondered about the import permit and other customs services available in Abu Dhabi. Rather than try to shift us to just one favorite (?) firm in Abu Dhabi, you directed us to the IPATA website and had us find the several pet shippers in UAE. So we made our own search, which we most appreciate from you, and found an excelent firm in Abu Dhabi.

You certainly know what you are doing. We, and the cats, love you

Dear Jerry 2 Nov 10

We lived in Southern California until two months ago. We relocated to Bangkok.
Had two small dogs to go with us. A friend suggested contacting Starwood Kennels near Boston. They are owned by the Uyeno family who also owns WorldCare Pet Transport. As it turns out, a VERY expensive experience. They were very nice, but way too expensive. We contacted Lufthansa Airlines and they highly recommended Action Pet Express in Washington DC. They said you were a very frequent shipper with them and knew you were very reliable and very fair expense wise. You put us in touch with Pettaxila in Los Angeles. You made it very clear that we would be MUCH better off NOT using a 3rd party shipper. You ponted out that if we took them as excess baggage, we would save MUCH money. Thankyou so much for being so helpful and honest. And,you did not charge us a penny!

Love and kisses from BoyBoy and Trish McDonald

Dear Action Pet Express and Jerry Oct 29, 2010

About two months ago we were about ready to send two small dogs to our son and his family in Australia. The entry requirements were about to be met. We live in Kissimmee, FL and were planning to fly them from Tampa, via Los Angeles. We had spoken to both Air Animal in Tampa and Bobbie's World in Ft Lauderdale. Both were very nice but we felt the price a little too much. We had also spoken to several firms in Los Angeles, and had planned to use Pacific Pet. Then my husband had a mild heart attack, and we had to re-plan everything. I did some more internet searching and found you. Oh, Happy days. You directed us to. We had not found them in our initial search of Los Angeles. Then you set up arrangements to have the dogs picked up at our house and delivered to Delta airlines in Tampa for a flight to LAX. I picked up the dogs and did ALL the work for further shipment to Australia on Qantis. Overall, we figure we saved over $3000 on the entire move, and with such superior service. I so highly recommend you.

Janice and Harold F.

To: Action Pet Express October 24, 2010

I have quite an interest in consumer affairs and consumer ripoffs. I also took quite an interest in your constant diatribes against 3rd party pet shippers. I could not believe you were legitamate! I've done a large amount of research. And yes, you ARE most correct. I found that many pet shippers ARE marking up the cargo shipping charges 2 to 3 times! The so called door to door services offered are also marked up many times. The fact that most will NOT itemize their charges is a clear indication of the ripoff aspect of their businesses. Also, most will quote a shipping charge without knowing or determining the kennel sizes and thus reaping a large profit this way as well I also found that: Pet Relocation in TX; Animal Land in Atlanta; and AnimalsAway were the most frequent violaters of these trusts. Happy Tails in Tucson is completely out of the loop with their outragious consultation fees! I do hope that pet owners will shop very carefully, ask many questions, DEMAND itemizations, and above all, DO business and cost comparisons.

Robert Bolton, Phoenix, AZ