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URGENT HOT NEWS
A very serious situation exists. Maybe, you and I can fix?
Currently, nearly ALL pets being shipped as cargo to the USA from outside the USA, MUST be shipped by a known shipper, such as a professional (?) pet shipper or freight forwarder. You can NOT ship your own pets as cargo. As of now, this does not affect pets being shipped as excess baggage. This current program is due in large part by TSA, and to a lesser degree due to airline rules. Shipping live animals is supposed to be a possible security risk! How ridiculous....The worse part of all this is that this adversely affects our very own military families and U.S. government employees. In other words, the very military people who are shedding blood on the battlefields to protect us are NOT being trusted to ship their ownpets!
How cruel and insensitive are the TSA and airlines......Many of these very military heroes are being forced to give up their pet family members...Because they can NOT afford the extreme high prices being charged by these pet shippers, most of whom are foreigners, who hate us in the first place...Several months ago, I sent letters to many U.S. Senators and congressmen and women; veterans groups; newspapers and other news organizations; and others; and with NO replies..... A few years ago, while still a member of IPATA, I tried to get
this so called Professional Organization to try to intervene. They also refused. Of course, this is easy to understand. To change these rules, and allow people to ship their own pets would interfere with the huge profits of IPATA's very own members.
The U.S. Government, TSA and the airlines are saying: We trust you to die for us; but we do NOT trust you to ship your own beloved family pets..... How much longer can we tolerate this practice to continue? ......
Also, many foreign airlines, such as: KLM, Lufthansa, Air France, British Air, Singapore Airlines, and some others, while making Big Bucks on our very soil, are telling you, that to use them you must use a pet shipper to ship from our very own USA.
IPATA will NOT come to your defense, as this would cost BIG profits for many of their members. There is NO security risk involved here. Pets can still travel as excess baggage. They are currently inspected at the terminals. Same is done at cargofacilities.
I think it is time to take a stand.
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IF YOU ARE PLANING TO USE 'PET EXPRESS' IN SAN FRANCISCO, CA You most certainly will want to read the following FIRST
This was copied from CTV Complaint.TV News
Pet Express / Petmove.Com Complaint
Pet Relocation Rip Off - Pet Shipper
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Reported by matthew_d_payne on 03/01/2008 - California - Brisbane CA |
BELOW IS WHAT I SENT TO MY CREDIT CARD COMPANY, IF ANYONE IS INTERESTED I OF COURSE HAVE ALL THE ATTACHMENTS THAT I COULD EMAIL OR SEND TO A PHYSICAL ADDRESS. SINCE I SIGNED AN ESTIMATE I DON'T HAVE A GOOD FEELING ABOUT THE CREDIT CARDS, I DON'T WANT A REFUND BUT IN THE EMAIL/INVOICE FROM THIS COMPANY THEY SAY HOW MUCH THEY PAID KLM, BUT THEY DIDN'T PAY THAT MUCH SO HOW ARE THEY CHARGING ME?! WHAT I SIGNED WAS AN ESTIMATE, NOT A CONTRACT...AN ESTIMATE IS A ROUGH FIGURE NOT AN EXACT PRICE. PLEASE HELP ME! On January 18th, 2008 I (Matthew D Payne) signed a Schedule A Agreement with Pet Express (Attachment A.) This quote was for a total of $2925.00, I sent an electronic copy back to Pet Express. I was then sent a quote for $3175.00, I am not sure what this increase was for but I signed it and sent it back (Attachment A1.) Shortly before our animal was to fly we discovered that the crate that Pet Express was going to provide was not large enough. We (me and my wife) had a crate built on our own and provided it to Pet Express. This would mean the cost of the original crate that was to be provided by Pet Express should be taken off our bill (First Dispute.) After the dimensions of the new crate were known Pet Express sent a new quote for an additional $1000, which was rather excessive I did not sign this quote, nor return it to them (Attachment A2.) After the dog had landed we wrote Pet Express an email asking for a detailed invoice for the finial bill (Attachment B.) Pet Express would not send us a breakdown of charges and instead provided me with an E-mail explaining their charges (Attachment C.) The email from Pet Express trying to explain their charges left us confused and did not give a feeling that we was being treated honestly. In their email detailing charges they told us that Pet Express paid KLM $3449.22. However, when you look at the Airway Bill provided by KLM it shows that only $1805.82 was paid to KLM (Attachment D.) We asked several times to see an invoice from KLM to Pet Express showing that they had to pay this amount to ship the dog. The only thing that we got was an email forwarded from Mark at Pet Express. This email (Attachment E) from KLM states that KLM will adjust the invoice at the wishes of Pet Express. If it truly cost Pet Express $1805.82 to ship the dog and then they are having KLM apply a surcharge imposed by Pet Express rather than KLM this not only goes against our Schedule A Agreement but also the email from Pet Express claiming how much they paid to KLM. In this packet of information I have also included a copy of the formal complaint letter that we sent to Pet Express, along with another email that I wrote Pet Express which shows we made an effort to show due diligence in resolving this issue (Attachment F.) We have also included an email from another dog shipper (IPATA member) that ships to Doha via KLM on a weekly basis who has never heard of the surcharges that Mark describes (Attachment G.) Pet Express is rather upset at me for questioning his billing methods and has threatened me with a lawsuit several times. I do not know what I have done to warrant a lawsuit, but I am forwarding several printed copies of emails from KLM and Pet Express that he says should not be forwarded. This is being passed to a financial institution so I am assuming that this is well within my legal right. By him threatening legal action I am also assuming they contain false information. I am more than willing to pay Pet Express for work that they have done. I am not willing to pay for charges imposed by Pet Express and supported by KLM that go above our quoted price, or costs not incurred by Pet Express, or for a dog crate that was never taken off my bill. We are also in the process of disputing these charges on that appear on my wife’s credit card. I know Visa feels that if I signed something then that is it, but I signed an Estimate which means a rough figure, and I have shown that it did not cost Pet Express the amount of money they are claiming and therefore should not be charging me. Thank you, Matthew D Payne
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Reader Comments:
Posted by TVillarreal on 08/17/2009
From what I can understand of this complaint, it seems they are doing bad business. But if you signed a contract or estimate, I do believe you must pay that amount then. One thing I am fairly sure of: they cannot sue you unless you are not paying. If you feel they overcharged you and misrepresented the cost, you have as a fair a chance of winning as they do. Judges dont like this type of behavior usually, especially with all thats gone on with corporate america. Good luck, it's been a year now, hope its been resolved!
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PLEASE VISIT: www.iata.org/whatwedo/cargo/live_animals/pages/pets.aspx
The International Air Transport Association provides MUCH important info regarding pet shipping......
Here is a direct quote from their page: "NOTE: IATA does NOT certify, approve, endorse, or sell any
particular pet container, manufacturer,brand,make or model. Equally so, IATA does NOT offer, solicit,
ENDORSE, or approve any particular pet or puppy transport or relocation service, regardless of whether these
be offered via email or the internet. Readers SHOULD pay attention to fraudulent offerings that claim the
opposite".
I offer that: Walter Woolf and Air Animal of Tampa, FL is indeed in violation of this directive.... Several pages
of his website states that he: Walter Woolf and Air Animal are indeed endorsed by IATA ......
He is providing a fraudulent offering........ IATA indeed warns the public to be aware of these actions.....
Air Animal also claims to be endorsed by over 250 airlines. This is also fraudulent........
Airborne Animals in NJ; Anderson's Pet Express in CA; and Animals Away and others also claim to provide
IATA approved shipping kennels. These are also fraudulent statements since IATA does NOT approve kennels.
Another fraudulent statement: Animalland in Atlanta, GA continues on their website to claim they have
offices on 5 continents. They do NOT. They have ONLY one office and that is in Atlanta, GA
They are attempting to misleand the public into thinking they have their own offices all over the world.
ALL pet shippers have access to all other pet shippers all over the world. NO ONE else claims that these
other pet shippers are indeed their own offices.......
These above abuses have all been reported to the Ethics Committee of IPATA with NO action being taken......
OPEN LETTER TO PET RELOCATION, SPICEWOOD, TEXAS: |
Dear Ms Rachel Ferris
Rachel, from all reports that I get, you are a VERY decent and intelligent young lady. Why do you allow your bosses to continue this constant B.S. they provide.
Your company continues to harp on : Using only pet friendly this, pet friendly that. Blah blah blah
Some of your material implies that some, if not most pet shippers, use un-friendly flights. You know that planes MUST be pressurized and temp controlled in the area where pets travel. There is NO exception to this. Please. Be honest......
I have had considerably more experience in this business than has Pet Relocation. I have had on several occasions problems with CO as well as all other airlines.
Mostly, very rarely does an airline have ONLY their own people act as cargo handlers, etc. The airline might be great. But, they do employ or contract with less than perfect cargo (pet) handlers. Perhaps at a small airport like Austin, where you are mostly concerned, CO might have their own people
I happen to be at a most major air traffic area. BWI, DCA and IAD Only at DCA for domestice flights does CO have their own people. You should see the people handling pets at: DCA International cargo, IAD and BWI These are NOT CO people. They come from all corners of the earth. Some from places that eat pets.......
The pet acceptance standards are quite high at all of our airports. But, god only knows, some that have arrived have been accepted at other stations in deplorable conditions. I have advised Lisa at CO, and others on more than one occasion. Lack of ventilation on far end of kennels from foreign ports; improper and missing bolts, and other forms of connections; lack of ANY food and water cups; and the list goes on. Lack of proper labels.
Delays on recovery of pets are our most often complaints. Yes, at times, even CO......
I do admit that I think Lisa at CO seems to take a more active role in attending to these issues than do the other airlines..... She has helped me out many times.
It is very difficult to contact anyone at other airlines regarding these AVI issues. So, I do agree with you at this point.
It does seem from many of your blops, that somehow, Kevin, and his crew, does seem to suggest that you folks are special pet agents appointed by God him (her) self.
This is not so.... I have also had special communications with the High Above.....
You are NOT, the only special pet messengers........
You can do MUCH more in a constructive sense, for both the entire industry, and for IPATA, if you would provide a more even handed report, and NOT imply that Pet Relocation in Spicewood, TX might be the ONLY way to go......
I have been accused of being a negative force for the industry.... I do NOT agree. ALL of my website, and other forms of communication, is directed to over all better handling of pets, and providing the public with a very honest approach and sincere answers to their pet transport questions. Perhaps when Kevin returns from his military service to his country, as I have, he will then see a different approach to dealing with people.
Thankyou, Rachel
Most Sincerely, Jerry Mishler www.actionpetexpress.com |
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